Brescia University
Brescia University Help Desk

Hello, how can we help?

Suggested knowledgebase articles:

The Brescia University IT Department is open Monday - Friday from 8 AM until 5 PM CDT.

Help Desk responses will be delayed outside of normal operating hours. 
The IT Department can also be reached by calling 270-663-4186.

Moodle and Online Class Support:

For Moodle, Zoom, or Online classroom support, please use our online class support center.

Brescia University Online Class Support Center

**Click Here for Moodle Sign-in Instructions**

Automated ticket information will only be sent to Brescia e-mail addresses.

Please use your Brescia e-mail address as the default e-mail contact for tickets. Any e-mail address may be used as the alternate e-mail contact. 

Terms of Use

Brescia University, Inc. may send SMS messages to opted-in recipients for operational updates, class reminders, and support. Messages are sent as needed. Msg/data rates may apply. Reply STOP to opt out or HELP for support. No mobile information collected for SMS communications will be shared with third parties for marketing or promotional purposes.

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
How do I sign-in to Moodle?

Category: Knowledgebase

To sign-in to Moodle, browse to https://moodle.brescia.edu and click the "Log in" link in the upper right corner.  If you have an @brescia.edu email address, sign-in with the "BU Microsoft 365" butto...

How do I change my password?

Category: Knowledgebase

To change your password, you may click the following link: https://passwordreset.microsoftonline.com  

Use Microsoft Authenticator on a new device

Category: Knowledgebase

To change your authentication methods, browse to https://mysignins.microsoft.com/security-info and change the Default sign-in method to phone, or add the phone number for SMS MFA under +Add sign-in ...

Terms of Use

Category: Knowledgebase

Brescia University, Inc. may send SMS messages to opted-in recipients for operational updates, class reminders, and support. Messages are sent as needed. Msg/data rates may apply. Reply STOP to opt ou...

I am unable to access Zoom links from Moodle

Category: Knowledgebase

Accessing some resources from within Moodle requires cross-site tracking and cookies.  If you receive an error accessing a Zoom meeting from a Moodle course page, make sure cookies are enabled and cr...

How do I make a payment?

Category: Knowledgebase

To make a payment to Brescia, browse to https://www.brescia.edu/pay/ and complete the payment form.

How do I edit my profile picture for Microsoft 365, Teams, and Outlook email?

Category: Knowledgebase

To edit your profile image for Microsoft 365 services, browse to https://portal.brescia.edu and sign-in with your Brescia email address and email password.  Once signed-in click your name in the uppe...

E-mail Access Errors - Common Solutions

Category: Knowledgebase

Common resolutions to e-mail access issues: When accessing your mailbox from the web interface, you may see a page with a link to access your mailbox once authenticated.  This link is legitimate a...

View entire Knowledgebase