Brescia University
Brescia University Help Desk

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The Brescia University IT Department is open Monday - Friday from 8 AM until 5 PM CDT.

Help Desk responses will be delayed outside of normal operating hours. 
The IT Department can also be reached by calling 270-663-4186.

Moodle and Online Class Support:

For Moodle, Zoom, or Online classroom support, please use our online class support center.

Brescia University Online Class Support Center

**Click Here for Moodle Sign-in Instructions**

Automated ticket information will only be sent to Brescia e-mail addresses.

Please use your Brescia e-mail address as the default e-mail contact for tickets. Any e-mail address may be used as the alternate e-mail contact. 

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Knowledgebase

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How do I change my password?

Category: Knowledgebase

To change your password, you may click the following link: https://passwordreset.microsoftonline.com  

How do I sign-in to Moodle?

Category: Knowledgebase

To sign-in to Moodle, browse to https://moodle.brescia.edu and click the "Log in" link in the upper right corner.  If you have an @brescia.edu email address, sign-in with the "BU Microsoft 365" butto...

Use Microsoft Authenticator on a new device

Category: Knowledgebase

To change your authentication methods, browse to https://mysignins.microsoft.com/security-info and change the Default sign-in method to phone, or add the phone number for SMS MFA under +Add sign-in ...

I am unable to access Zoom links from Moodle

Category: Knowledgebase

Accessing some resources from within Moodle requires cross-site tracking and cookies.  If you receive an error accessing a Zoom meeting from a Moodle course page, make sure cookies are enabled and cr...

How do I make a payment?

Category: Knowledgebase

To make a payment to Brescia, browse to https://www.brescia.edu/pay/ and complete the payment form.

How do I edit my profile picture for Microsoft 365, Teams, and Outlook email?

Category: Knowledgebase

To edit your profile image for Microsoft 365 services, browse to https://portal.brescia.edu and sign-in with your Brescia email address and email password.  Once signed-in click your name in the uppe...

E-mail Access Errors - Common Solutions

Category: Knowledgebase

Common resolutions to e-mail access issues: When accessing your mailbox from the web interface, you may see a page with a link to access your mailbox once authenticated.  This link is legitimate a...

How do I access Office 365?

Category: Knowledgebase

To access Office 365, browse to https://portal.brescia.edu and logon with your full Brescia e-mail address and e-mail password.  To download and install a local copy of Office on your personal device...

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