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E-mail Access Errors - Common Solutions


Common resolutions to e-mail access issues:

  • When accessing your mailbox from the web interface, you may see a page with a link to access your mailbox once authenticated.  This link is legitimate and should be used to access your mailbox.

  • If you receive an error message in Webmail, clear your browser cookies and cache, browse to and sign out of Microsoft 365, restart your web browser, browse to and click the webmail link at the bottom of the page.  The key combination Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac) should bring up a prompt to clear your browser cache and cookies in most web browsers.  Be sure to clear all of your cache and cookies.

  • When using an e-mail application or mobile device, you may need to close and open the application again, verify the account configuration, or remove and add the account back to the e-mail application.

  • If you receive a message regarding "too many redirects," refresh the page and the error should go away and not reoccur.


If you need assistance at any time, please create a helpdesk ticket.


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