Brescia University
Brescia University Help Desk

Hello, how can we help?

Suggested knowledgebase articles:

The Brescia University IT Department is open Monday - Friday from 8 AM until 5 PM CDT.

Help Desk responses will be delayed outside of normal operating hours. 
The IT Department can also be reached by calling 270-663-4186.

Automated ticket information will only be sent to Brescia e-mail addresses.

Please use your Brescia e-mail address as the default e-mail contact for tickets. Any e-mail address may be used as the alternate e-mail contact. 

Terms of Use

Brescia University, Inc. may send SMS messages to opted-in recipients for operational updates, class reminders, and support. Messages are sent as needed. Msg/data rates may apply. Reply STOP to opt out or HELP for support. No mobile information collected for SMS communications will be shared with third parties for marketing or promotional purposes.

Submit a ticket

Submit a new issue to a department

View existing tickets

View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles

***Use Microsoft Authenticator on a new device***

Category: Knowledgebase

To change your authentication methods, browse to https://mysignins.microsoft.com/security-info and change the Default sign-in method to phone, or add the phone number for SMS MFA under +Add sign-in ...

How do I change my password?

Category: Knowledgebase

To change your password, you may click the following link: https://passwordreset.microsoftonline.com  

How can I receive One Call Alert notifications?

Category: Knowledgebase

For contact additions or changes to the One Call Alert system for important notifications, please create a Helpdesk ticket to request a Technology Request form and return it to the IT Department. To ...

How do I sign-in to the Brescia University LMS?

Category: Knowledgebase

To sign-in to the LMS (Brightspace D2L), browse to https://lms.brescia.edu.  If you have an @brescia.edu email address, click the blue "Brescia University Sign-in" button and sign-in with your Bresc...

Setting Up Microsoft Authenticator

Category: Knowledgebase

These instructions are for setting Authenticator up for the first time or after a reset. If you are changing devices and need to move your Authenticator to the new device, see this article instead. Â...

Terms of Use

Category: Knowledgebase

Brescia University, Inc.may send conversational SMS messages to opted-in recipients. Message frequency may vary. On average, 1-2 messages per month.  Msg/data rates may apply. Reply STOP to opt out o...

I am unable to access Zoom links from the LMS

Category: Knowledgebase

Accessing some resources from within the LMS requires cross-site tracking and cookies.  If you receive an error accessing a Zoom meeting from a course page, make sure cookies are enabled and cross-si...

How do I make a payment?

Category: Knowledgebase

To make a payment to Brescia, browse to https://www.brescia.edu/pay/ and complete the payment form.

View entire Knowledgebase